FAQ

You can track your order through the orders page. Then you have to click the button track my order, placed inside the page My account to the orders section.

At this time with the means at our disposal it is not possible to give a time to the courier, as our shipping methods do not provide for it.
Nevertheless, in order to improve ourselves and to offer an always better service to our customers, we are trying to make new agreements with the shippers so that as soon as possible we will offer also this service.

The order can be canceled easily by contacting us by phone or on whatsapp.

The article will be replaced.
Shipments will be entirely at our expense.

In this case, the customer must contact the courier and reschedule the delivery.

You can change your shipping address directly at checkout, directly from screen 1, which is "billing and shipping".
Within the same page you can confirm or enter the shipping address you prefer in order to have the package delivered to the chosen address.

Delivery times can be variable and we do not have certain delivery times, but you will be promptly informed about the timing at the time oIf it is of fundamental importance for you to know the timing of shipping/ receipt of the package before placing the order, you can contact us through the special multiple that we put at your disposal and we will try to provide you with as much precise information.
However, we would like to point out that your shipments are processed as quickly as possible to always provide our customers with a quick or reasonable time.

Shipments and deliveries are made on weekdays.
We do not ship and deliver on Saturdays, Sundays and holidays.

In case it needs to be done outside the province of Palermo, the shipment will be done with the express couriers DHL and UPS, otherwise we use local couriers able to offer us maximum safety and speed.

Shipping costs are almost always FREE, but to adhere to this type of shipment must exceed the minimum amount of € 49.99, vice versa, in the event that you do not reach this amount shipping costs amount to € 10.00 throughout the country, €30.00 in case of international shipping.
Shipping costs related to home delivery within the city of Palermo amount to € 6.00 in the event that the minimum amount of € 49.99 is not exceeded.

You can make a return by accessing the "Orders" page of your account, then click the return request button, choose the products to be returned and click the return request button again.
Then you have to click the button track my order, placed inside the page My account to the orders section.

If you have expressed a desire to be reimbursed, we will refund the amount charged within thirty (30) days from the date of receipt of the product by Cipolla Gioielli, after the competent office has verified that the returned product meets the conditions and procedures described below, by crediting it back to the credit/debit card account used to complete the order or second, however, the mode chosen to conclude the purchase.

Shipping costs are €15.00.
If the location is in a remote, isolated and not connected area, the rate will be € 30.00.

You can, with the exception of certain types of products (including: customized products with engravings or specifications requested expressly by the customer, custom-made handmade creations, custom-made jewelry, etc...)replace it with another product or return it within 14 working days from the date indicated on the purchase document (receipt, invoice and receipt),as provided for in the European regulation.

The engraving on a product is equivalent to a customization and therefore, being among our peculiarities to make handmade products, we also provide this type of service, but in this sense could change the return policies.
For this reason, both to commission a possible engraving and to better know the return policies in terms of customized products, we recommend that you contact us so that we can provide all the information you need.

The items we produce and/ or put on sale on the site are all new and exclusively original, accompanied by certification that attest to the quality and originality.
If you want to know more please contact us to receive all the information you need.

The watches are shipped with a battery.

For any of your needs you can always contact us through the means that we put at your disposal, which are: landline, mobile phone, whatsapp, email, facebook, instagram and through the appropriate contacts that you find within this online sales portal.
One of our operators will always be at your disposal and will try with every possible way to satisfy your every doubt or need.

Our online sales platform offers all our customers a wide range of payment methods.
You are free to choose the most suitable for you between:

• PayPal;
• Amazon Pay;
• Google Pay;
• Apple Pay;
• Bank transfer (an additional 2% discount applies);
• Payment in store;
• Payment on delivery (surcharge of € 10,00);
• Payment with all credit/debit cards;
• Payment in instalments through the Scalapay system (for costs and expenses visit the page);
• Payment in installments through the system PagoLight (for costs and expenses visit the page).

Not all /discount coupon codes have an expiration date, this is a given that may vary based on the promotion in place or the type of coupon/discount code.
For more information please contact us to receive all the necessary information.

If you have a code / discount coupon you can use it by entering it in the appropriate space that you find inside the shopping cart, on the sidebar on the right of the product list, or you can enter it directly into the checkout at the time of purchase.